Terms of service

Last Updated: June 15, 2026

OVERVIEW

Welcome to Cibcity. Throughout this site, the terms “we”, “us”, and “our” refer to Cibcity.

We operate this website and online store, including all related information, content, features, products, and services, collectively referred to as the “Services”, to provide customers with access to our products and purchasing functionality.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that enables us to offer our products and Services to you.

By accessing or using our Services, you agree to be bound by these Terms of Service (“Terms”), as well as our Privacy Policy, Shipping Policy, Return & Refund Policy, Payment Terms & Billing Policy, and other applicable store policies.

If you do not agree to these Terms, you may not access or use our Services.

1. Eligibility & Account

By using our Services, you confirm that you are at least the age of majority in your jurisdiction or that you are using our Services under the supervision of a parent or legal guardian.

You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted through your account.

You agree to provide accurate, current, and complete information when creating an account, placing an order, or communicating with us.

2. Store Information & Transparency

We aim to keep our business identity, contact information, store policies, and product information accurate, transparent, and up to date.

Customers may contact us using the details listed at the end of these Terms for questions about products, orders, shipping, returns, refunds, payments, or other store-related matters.

Our official contact details are also available on our website, including our About Us, Contact Us, and store policy pages.

3. Products and Information

We strive to ensure that product descriptions, images, availability, pricing, and other information displayed on our website are accurate and clear.

However, please note:

Product appearance, including colors, may vary depending on your device screen or display settings
Product availability may change without prior notice
Product prices may be updated from time to time
We reserve the right to correct errors, inaccuracies, or omissions at any time

We make reasonable efforts to present our products clearly so customers can make informed purchasing decisions.

4. Orders & Billing

Order Acceptance
After placing an order, you may receive an order confirmation email. This confirmation does not guarantee final acceptance of the order.

We reserve the right to refuse, cancel, or limit any order where necessary, including cases involving suspected fraud, payment issues, incorrect pricing, product unavailability, or inaccurate customer information.

If an order is modified or canceled, we will attempt to notify you using the contact details provided at checkout.

Accurate Information
You agree to provide current, complete, and accurate billing and shipping information for all purchases.

We are not responsible for delays or delivery issues caused by incorrect or incomplete customer-provided information.

Payment Authorization
By placing an order, you authorize us or our payment providers to charge your selected payment method for the total amount shown at checkout, including product prices, applicable taxes, and any shipping charges.

For more details, please review our Payment Terms & Billing Policy.

5. Pricing, Taxes and Availability

All prices are displayed on our website and may be subject to change without prior notice.

The price charged will be the price displayed at the time your order is placed, unless there is an obvious error.

Applicable taxes, if required, will be calculated and displayed at checkout according to relevant state and local regulations.

Product availability is not guaranteed and may change due to inventory updates, supplier availability, or operational reasons.

6. Shipping and Delivery

Delivery times provided on our website are estimates only and are not guaranteed.

We are committed to processing and delivering orders within the timeframes stated in our Shipping Policy whenever possible.

We will provide tracking information once an order has been dispatched, where tracking is available.

We also remain committed to assisting customers with delivery-related issues, including delays, lost packages, damaged shipments, or incorrect deliveries, in accordance with our Shipping Policy and Return & Refund Policy.

For full details about processing time, shipping time, delivery estimates, shipping costs, and tracking, please review our Shipping Policy.

7. Returns and Refunds

All returns, exchanges, and refunds are handled in accordance with our Return & Refund Policy.

Please review that policy for full details regarding:

Return eligibility
Return window
Return shipping costs
Refund processing times
Exchanges
Damaged, defective, or incorrect items
Non-returnable items

Customers must follow the return instructions provided in our Return & Refund Policy before sending any item back.

8. Intellectual Property

All content on this website, including text, graphics, logos, images, icons, banners, product descriptions, design elements, and other materials, is the property of Cibcity or its licensors and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, sell, or exploit any website content without our prior written permission.

9. Prohibited Uses

You agree not to use our Services:

For any unlawful purpose
To violate any applicable laws or regulations
To infringe upon the intellectual property rights of others
To transmit viruses, malware, or harmful code
To collect or misuse the personal information of others
To interfere with website security or functionality
To submit false, misleading, or fraudulent information
To engage in abusive, threatening, or harmful conduct

We reserve the right to restrict or terminate access to our Services if prohibited activity is detected.

10. Third-Party Services and Links

Our website may include links, tools, apps, payment gateways, or services provided by third parties.

These third-party services may have their own terms, conditions, and privacy practices. We are not responsible for the content, policies, or practices of third-party websites or services.

Customers should review the applicable terms and privacy policies of any third-party services they use.

11. Privacy

Your use of our Services is also governed by our Privacy Policy, which explains how we collect, use, share, and protect personal information.

By using our Services, you acknowledge that your information may be processed as described in our Privacy Policy.

12. Limitation of Liability

To the fullest extent permitted by applicable law, Cibcity shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our Services or products.

This includes, but is not limited to, loss of profits, loss of data, business interruption, or other damages resulting from the use of, or inability to use, our website or Services.

Nothing in these Terms is intended to limit any rights you may have under applicable consumer protection laws.

13. Indemnification

You agree to indemnify and hold harmless Cibcity, its service providers, partners, employees, and affiliates from any claims, damages, liabilities, losses, or expenses arising from your violation of these Terms, misuse of our Services, or violation of applicable laws.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Texas, United States, without regard to conflict of law principles.

Any disputes related to these Terms or your use of our Services shall be handled in accordance with applicable laws and consumer protection rights.

15. Changes to These Terms

We reserve the right to update, modify, or replace these Terms at any time.

Changes will be posted on this page with an updated “Last Updated” date.

Your continued use of our Services after any updates constitutes your acceptance of the revised Terms.

16. Contact Information

If you have any questions regarding these Terms of Service, your order, or our store policies, please contact us:

Business Name: Cibcity
Business Address: 23083 Pin Oak Dr, Flint, TX 75762, United States
Email: hello@cibcity.com
Customer Support Phone: +1 513-221-7780

Business Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed