Privacy policy

Last Updated: June 15, 2026

This Privacy Policy describes how Cibcity (“we”, “us”, or “our”) collects, uses, shares, and protects your personal information when you visit, use, or make a purchase from https://www.cibcity.com (the “Site”), or otherwise interact with our services, including customer support, order processing, and marketing communications.

By using our Site or Services, you agree to the practices described in this Privacy Policy.

1. Personal Information We Collect

We collect personal information that is necessary to operate our store, process orders, provide customer support, improve our website, and deliver a reliable shopping experience.

The personal information we may collect includes:

Contact Information:
Name, billing address, shipping address, phone number, and email address.

Order Information:
Details related to your purchases, including products ordered, order number, transaction records, shipping details, and order status.

Payment Information:
Payments are processed securely through third-party payment providers, such as Shopify Payments, PayPal, or other supported payment gateways. Cibcity does not store your full credit or debit card details on our servers.

Account Information, if applicable:
Login credentials, saved preferences, order history, and account-related information.

Device and Usage Data:
Information such as your IP address, browser type, device type, operating system, time zone, pages viewed, referring website, and interactions with our Site through cookies and similar technologies.

Marketing and Communication Information:
Information related to your email preferences, marketing opt-ins, customer support inquiries, product questions, and communication history with us.

2. How We Use Your Information

We use your personal information for the following purposes:

Order Processing:
To process payments, confirm orders, fulfill purchases, arrange shipping, provide tracking information, and complete delivery.

Customer Support:
To respond to inquiries, assist with orders, handle returns or refunds, and provide customer service.

Communication:
To send order confirmations, shipping updates, service notices, policy updates, and other transaction-related messages.

Marketing, If You Opt In:
To send promotional emails, product updates, offers, or marketing messages only where permitted by law and based on your consent or applicable legal basis.

Security and Fraud Prevention:
To detect, investigate, and prevent fraudulent transactions, unauthorized access, abuse of our Site, or other illegal activity.

Website Improvement:
To understand how customers use our Site, improve product presentation, optimize user experience, and measure website performance.

Advertising and Analytics:
To measure advertising effectiveness, improve marketing campaigns, and provide relevant content or advertising where permitted by law.

3. Sharing of Personal Information

We do not sell your personal information for money. However, we may share personal information with trusted third parties when necessary to operate our business and provide our services.

We may share information with:

Shopify:
Our e-commerce platform provider, which helps us operate our online store and process customer orders.

Payment Providers:
Such as Shopify Payments, PayPal, card processors, or other secure payment gateways used to complete transactions.

Shipping, Logistics, and Fulfillment Partners:
To process, ship, track, and deliver customer orders.

Customer Support and Business Service Providers:
To help manage customer inquiries, website operations, security, analytics, and business functions.

Analytics and Advertising Partners:
We may use tools such as Google Analytics, Google Ads, and Pinterest Tag to understand website performance, measure advertising results, and provide relevant marketing where permitted by law.

Legal Authorities:
When required to comply with applicable laws, regulations, legal processes, or lawful requests.

4. Cookies and Tracking Technologies

We use cookies, pixels, tags, and similar technologies to improve website functionality, remember preferences, analyze traffic, measure marketing performance, and enhance your shopping experience.

Cookies may be used for purposes such as:

Keeping items in your cart
Remembering your preferences
Improving website speed and functionality
Understanding how visitors use our Site
Measuring advertising and campaign performance
Providing relevant marketing where permitted by law

You can control or disable cookies through your browser settings. Please note that disabling cookies may affect certain website features or checkout functionality.

We may also use advertising or analytics technologies from platforms such as Google, Pinterest, and other service providers. These tools may collect information about your interactions with our Site and advertisements.

5. Do Not Sell or Share My Personal Information

We do not sell your personal information for money.

However, certain advertising or analytics activities may be considered a “sale”, “sharing”, or targeted advertising under some privacy laws, including certain U.S. state privacy laws.

If you are located in a region that provides these rights, you may request to opt out of the sale or sharing of personal information or certain targeted advertising activities by contacting us at hello@cibcity.com.

If our Site provides a “Do Not Sell or Share My Personal Information” link or privacy preference tool, you may also use that option to manage your choices.

6. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information. These rights may include:

Right to Access:
You may request access to the personal information we hold about you.

Right to Correct:
You may request that inaccurate or incomplete personal information be corrected.

Right to Delete:
You may request deletion of your personal information, subject to legal, accounting, fraud prevention, or operational requirements.

Right to Opt Out:
You may request to opt out of the sale, sharing, or certain targeted advertising activities where applicable.

Right to Withdraw Consent:
You may withdraw your consent for marketing communications at any time.

Right to Object or Restrict Processing:
Where applicable, you may object to or request restriction of certain processing activities.

Right to Data Portability:
Where applicable, you may request a copy of your personal information in a portable format.

To exercise your privacy rights, please contact us at hello@cibcity.com. We may need to verify your identity before processing your request.

7. Marketing Communications

If you subscribe to our marketing emails, we may send you promotional messages, product updates, or special offers.

You may unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us at hello@cibcity.com.

Even if you opt out of marketing communications, we may still send you transactional or service-related messages, such as order confirmations, shipping updates, or customer support replies.

8. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order processing, customer support, fraud prevention, legal compliance, accounting, reporting, and dispute resolution.

When personal information is no longer needed, we will delete, anonymize, or securely store it in accordance with applicable laws and business requirements.

9. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information.

Our Site uses Secure Sockets Layer (SSL) encryption technology to help protect sensitive information during transmission. We also rely on secure third-party service providers, including payment processors and e-commerce platform providers, to help protect customer data.

However, no method of transmission over the Internet or electronic storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children.

If you believe that a child has provided us with personal information, please contact us at hello@cibcity.com, and we will take appropriate steps to delete such information where required.

11. International Data Transfers

Your personal information may be processed, stored, or transferred in countries outside your country, state, or region of residence, including the United States and other locations where our service providers operate.

When we transfer personal information, we take reasonable steps to ensure that appropriate safeguards are in place in accordance with applicable privacy laws.

12. Third-Party Links

Our Site may contain links to third-party websites, apps, or services. We are not responsible for the privacy practices, content, or security of third-party websites.

We encourage you to review the privacy policies of any third-party websites or services you visit.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, regulatory, or business changes.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our Site after any updates means you acknowledge the revised Privacy Policy.

14. Contact Information

If you have any questions about this Privacy Policy, your personal information, or how your data is handled, please contact us:

Business Name: Cibcity
Website: https://www.cibcity.com
Email: hello@cibcity.com
Customer Support Phone: +1 513-221-7780
Business Address: 23083 Pin Oak Dr, Flint, TX 75762, United States

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed