Payment Terms

Last Updated: June 15, 2026

At Cibcity, we are committed to providing a secure, transparent, and reliable checkout experience. This Payment Terms & Billing Policy explains how payments are processed, which payment methods are accepted, and what customers can expect when completing a purchase on our website.

1. Payment Security

We take appropriate measures to protect your personal information and payment information. Our website uses Secure Sockets Layer (SSL) encryption technology to help safeguard sensitive data during transmission, including payment details, billing information, and account information.

All transactions are processed through secure and trusted payment providers. Cibcity does not store your full credit or debit card details on our servers.

2. Accepted Payment Methods

We offer a range of secure and convenient payment options. Accepted payment methods include:

Credit/Debit Cards:
Visa, Mastercard, American Express, Diners Club, Discover

Digital Payment Methods:
Apple Pay, Google Pay, PayPal

Accelerated Checkout:
Shop Pay

All available payment options will be clearly displayed at checkout before you complete your purchase. Please make sure your selected payment method is valid, active, and authorized for online transactions.

3. Payment Process

To complete your order:

Add items to your cart
Proceed to checkout
Enter your shipping and billing information
Select your preferred payment method
Review your order details
Confirm your order

By submitting your payment information, you confirm that you are authorized to use the selected payment method and approve the full transaction amount, including the product price, applicable taxes, and any shipping charges shown at checkout.

4. Payment Confirmation

Once your payment is successfully processed, you will receive an order confirmation email. This email serves as your receipt and includes your order details.

If you do not receive a confirmation email after placing an order, please contact us to confirm whether your order was successfully completed.

5. Pricing, Currency and Billing

Pricing
All prices are listed on our website and are subject to change without prior notice. The price charged will always be the price displayed at the time your order is placed.

Currency
All prices are listed in U.S. Dollars (USD), unless otherwise stated.

Taxes
For orders within the United States, applicable sales tax, if required, will be calculated and displayed at checkout in accordance with relevant state and local regulations.

No Hidden Fees
We do not charge membership fees or hidden service fees. Any applicable charges, including product prices, taxes, and shipping fees, will be clearly displayed before you complete your purchase.

Billing Descriptor
The billing descriptor may appear as “CIBCITY” or a similar store-related descriptor on your bank, credit card, or payment account statement.

6. Order Authorization & Verification

To help prevent fraud and ensure transaction security, we reserve the right to review and verify payments. In some cases, additional information may be requested before an order is processed.

If we are unable to verify a payment, the order may be cancelled, and any captured payment will be refunded to the original payment method.

7. Failed or Declined Payments

If your payment is declined, your order may not be completed. Payment failures may occur due to insufficient funds, incorrect billing information, expired cards, bank restrictions, or payment provider security checks.

If your payment is declined, please check your payment details or contact your bank or payment provider for assistance.

8. Refunds and Payment Reversals

Approved refunds will be issued to the original payment method used for the purchase. Refund processing times may vary depending on your bank, card issuer, or payment provider.

For more information about returns, exchanges, and refund eligibility, please refer to our Return & Refund Policy.

9. Changes to This Policy

We may update this Payment Terms & Billing Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.

10. Contact Information

If you have any questions regarding payments, billing, refunds, or checkout security, please contact us:

Business Name: Cibcity
Business Address: 23083 Pin Oak Dr, Flint, TX 75762, United States
Email: hello@cibcity.com
Customer Support Phone: +1 513-221-7780

Support Hours:
Monday – Saturday: 9:00 AM – 6:00 PM Central Time (CT)
Sunday: Closed